Privacy Policy

1. Introduction

vctrymgmt, LLC ("vctrymgmt," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI automation services, or interact with us in any way (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Fill out contact forms or request information
• Sign up for our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Use our AI automation services
• Contact our customer support

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Account credentials (username and password)
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device Information: Hardware model, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, time spent, clicks, navigation paths
• IP Address: Your Internet Protocol address and approximate geographic location
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies
• Log Information: Server logs including access times, pages viewed, and system activity

2.3 Service Usage Data

When you use our AI automation services, we may collect:

• Input data you provide to our AI systems
• Output data generated by our services
• API usage metrics and patterns
• Performance and error logs
• Integration and workflow configurations

2.4 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as CRM systems, communication platforms, or social media accounts.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Services

• Deliver and maintain our AI automation services
• Process transactions and send billing information
• Provide customer support and respond to inquiries
• Manage your account and preferences

3.2 Communication

• Send service-related announcements and updates
• Respond to your requests and inquiries
• Send marketing and promotional communications (with your consent)
• Notify you about changes to our services or policies

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Conduct research and development
• Monitor and analyze trends and performance
• Personalize and enhance user experience

3.4 Security and Legal Compliance

• Detect, prevent, and address fraud, security, or technical issues
• Protect against harmful or illegal activity
• Comply with legal obligations and enforce our terms
• Protect the rights, property, and safety of vctrymgmt and our users

4. How We Share Your Information

4.1 Trusted Partners

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Email and communication platforms
• Analytics and performance monitoring services
• Customer relationship management (CRM) systems

4.3 Business Transfers

If vctrymgmt is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us.

5.2 Data Deletion

5.3 Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account
• Contacting us at contact@vctrymgmt.com

Note: You may still receive transactional or service-related communications even after opting out of marketing emails.

5.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.5 State-Specific Rights

If you are a resident of California, Virginia, Colorado, or other states with privacy laws, you may have additional rights. Please see our State Privacy Rights Addendum or contact us for more information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our Services
• Analyze trends and optimize performance
• Deliver personalized content and advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When we no longer need your information, we will securely delete or anonymize it.

9. Healthcare Data (HIPAA Compliance)

For healthcare-related services that involve Protected Health Information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. A separate Business Associate Agreement (BAA) governs our handling of PHI.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification
• Displaying a prominent notice on our Services

Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: